Frequently Asked Questions
What is Tru?
Tru is the simplest way to organize all your photos as well as videos, automatically. Simply associate or connect all your source folders (where photos & videos are) and specify the destination (a folder on your computer) and Tru does the rest. It scans all your photos and organizes them by date into separate folders (June 2025 for example). It's so simple, you'll love it...for all the time it saves you.
What is a “source” in Tru?
A source is where your photos are. The purpose of Tru is to help you collect photos from all over - folders on your computer and organize them all together, after de-duping cleanly. So a Source is one or more folders on your computer.
What is a “destination” in Tru?
A destination is a folder on your computer where Tru can create the cleanly organized library of all your photos. You can choose any folder you may want.
Is Tru automatic?
Yes, it keeps cheking connected folders and start organize process if found automatically.
Does Tru organize photos from sub-folders?
Yes, Tru automatically picks up all sub-folders from the connected folders and organize photos/videos from all folders and sub-folders.
Can I customize the way Tru organizes?
Yes, you can choose customize folder formats as follows:
-YYYY-MMM (2025-June)
-YYYYY-MMM-DD (2025-June-10)
-YYYY-MM (2025-06)
In the Windows version, you can change it from the 'Settings' tab and in the Mac version, you can change it at the time when you select a destination directory.
Is Tru free?
Yes, Tru is FREE to start and you get access to all the important features. You can upgrade anytime for unlimited organize.What is the paid plan of Tru for?
Currently we're offering Lifetime Plan of Tru in which you just need to pay once and it will valid for lifetime period.
I want a new feature - how can I reach you?
Please email us at tru@picbackman.com